Process 1: Upload & Download procedures
FTP (File Transfer Protocol)
Dictation from the doctor is stored as digital voice files on the client dictation system. These files are uploaded via the Internet onto our FTP site. The FTP site provides you with pre-configured software, which allows you to upload the voice files and download the completed reports. You are provided with a secure password to access your file directory on our site.
Equipment: Clients have an option either to hire our digital dictation equipment or use their own equipment. VOX, DSS, or WAVE formats are preferred.
ASP (Web based interface using Active Server Pages)
Our web based interface makes it the easiest, most cost-efficient and effective way to manage critical dictation data from where ever you are. We will provide you with toll free 800 phone line through which you can directly dictate to our voice server. After you dictate your voice files will be automatically routed to us through our ASP, which is a web-based transcription solution. You can retrieve your records through our ASP by logging in to your account. It is user-friendly and highly secure with 128-bit encryption.
Process 2: Transcription
The downloaded audio files are assigned to our transcriptionists dedicated to handle specific accounts. The file is then transcribed on a transcription station and put into a customized format that is pre-defined by the client. We support both MS Word and WordPerfect formats. You can provide any requisite file templates. Other file formats may be supported upon request.
Process 3: Quality check
Editors, Process Managers, and English language specialists then proofread the transcribed report. This enables us to maintain an accuracy level of 98% and above at all times.
Process 4: Delivery of Reports
Completed reports are then uploaded back on to the FTP directory or to the ASP or e-mailed to you based on your convenience.
Process 5: Archival
We have in place a self-reliant, fault tolerant archival and retrieval system for better data/audio management and care. Generally, Data files are archived for a period of 12 months with a minimum period of two months.
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